FTA receivers
come pre-programmed with the manufacturer's FTA software that
enables you to receive all of the free to air channels offered
by free to air satellites. We provide customer support for the
pre-programmed manufacturer's software only. Downloading anything
other than the manufacturers FTA program could be illegal and
will definitely void your warranty. We do not provide support
for program downloads that may enable you to receive Pay Per View
channels. Receiving PPV channels without paying for them is illegal
and we will not assist you in acquiring the means to receive them.
Any attempts to program the unit to view satellites 119, 110,
Direct TV, Dish Network or Bellvue will void your warranty and
no exhcange or repair will be offered.
If your unit has a genuine defect
then your unit's 1-2 year warranty can be enforced by returning
it to its respective manufacturer for repair/exchange. Your unit's
respective manufacturer address can be attained from us via email
or phone.
If you are returning
your unit to us for a refund, all returns are subject to
diagnostics test by our engineering department. We are able to
detect unauthorized/illegal 3rd party software on units used to
view satellites 119, 110, Direct TV, Dish Network or Bellvue even
if they have been factory reset. If this is the case, then your
warranty will have been voided. You will need to mail a prepaid
shipping label to us for delivery of the unit back to you.
If you have not downloaded any unauthorized/illegal 3rd party
software onto your unit and are generally dissatisfied with its
performance then you may contact us for an RMA # for a refund.
All returns for refund are subject to a 30% restocking fee. Initial
shipping cost to ship the unit are non refundable. Customers are
responsible for shipping fees to return the unit to us. Customers
may qualify for a refund for up to 30 days after the date of purchase
only. All return inquires after that time period expires must
be referred to the manufacturer as they offer a 2 year warranty
for replacment/repair.
Our return address:
XYZ ENTERPRISES
9640B MISSION GORGE ROAD #231
SANTEE, CA 92071
YOU MUST GET AN RMA# BEFORE RETURNING
ANY AND ALL MERCHANDISE
We do not provide or condone the use of third party software.
Using third party software may be illegal and void product warranty.
Do not email or call asking about DishNetwork, DirecTV, etc. Our
satellite receivers are designed and intended for 100% legal use
only. We will refuse sale to anyone whom we believe intends to
use our product illegally or sell our products for illegal use.
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